All customers with an active support agreement * are eligible to contact the designated support medium 365 days a year, 24 hours a day to initiate a support case. The phone hotline can be reached (depending on the maintenance agreement) in the business hours from 9 a.m – 6 p.m
FAST HELP VIA REMOTE
To start a remote session with a FLOWSTER Support technician, please click on the download link opposite. We use the TeamViewer QuickSupport – no installation or administrator rights required for this. You can simply download the module, open it and tell your supporter the displayed ID and password. This way we make sure you get technical support in a fast and uncomplicated manner.
If you have opted for premium support, you can use the following support form to send us a request via e-mail. Please inform us exactly about the occurred error and give us the exact contact person for a feedback. We will contact you as soon as possible.
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* Information on the type, duration and access to the support can be obtained from FLOWSTER Studio in the module Administrator (License Information) or in the „Support Guide“.