Most enterprises see and recognize the necessity of IT infrastructure automation within their business. Nevertheless there are different points of view and approaches of implementation from the side of the IT responsible departments and professionals. On one hand side some of them possess only an approximate idea, which areas can and should be optimized. On the other hand side some have clear and and precise perceptions of the areas of implementation that are already existing within the business, also known as “Use Cases”. In both cases, however, it is commonly unclear which use cases can be automated at all and how this can be achieved in practice. Many companies thus offer enormous potential for cost savings.
The FLOWSTER Automation Guide helps IT executives to identify automation potentials and implement them profitably. From use case to business case. With a holistic and comprehensive methodology, the Automation Guide as a consulting concept identifies potential use cases for automated business processes in the area of IT services and shows new potentials. This includes both already known applications as well as hitherto unknown areas. In addition to the technical feasibility for automation, the implementation is also evaluated commercially, so that a concrete consideration of the process cost savings per use case is possible.
THE AUTOMATION GUIDE IN PRACTICE
Using the example of Würth Elektronik eiSos GmbH & Co. KG, you will learn how the Automation Guide has been successfully realized in practice
AUTOMATION GUIDE LITE
USE CASE IDENTIFICATION AND PRIORITIZATION
The Automation Guide provides information on the potential automation capacity within your company. Consequently, the previously identified use cases are divided into categories and prioritized.
OF THE USE CASES
Within the framework of the Automation Guide, it is assessed how the use cases can be implemented technically and which interfaces are necessary for that reason. Manual steps are also taken into account.
EXAMINING THE EXPOSURE OF
USE CASE IMPLEMENTATION
The Automation Guide allows to estimate the effort required for the technical implementation of the use cases. As a consequence this leads to a further prioritization in the importance of the implementation of use cases in workflows.
(PROCESS- COST SAVINGS)
The Automation Guide shows, if the use case implementation has a profitable outcome. Current costs in the manual processing are compared to expenditures of use case implementations in workflows and the later throughput time of an automation agent (workflow). This results in possible cost-savings.
500 Use Cases
The Automation Guide can be used to identify up to 500 use cases. In the first phase, 50 to 150 use cases are usually identified and specified.
The Automation Guide can be used to save 20 to 30 percent of total IT costs, depending on the previously identified use cases.
Up to 30%
The total efficiency of the enterprise can be increased by up to 30% with the assistance of the Automation Guide. In addition, risks are minimized by up to a 15% rate.
Up to 80%
Depending on the company size and the number of use cases, the Automation Guide can accomplish an automation level of up to 80 percent.
Quality increase rate
up to 80%
The Automation Guide provides up to 80 percent higher quality in the execution of IT processes.
A certain degree of standardization is the basis for holistic automation. The Automation Guide ensures a nearly complete standardization.
The implementation of the automation guide minimizes internal downtime. IT systems are essentially faster restored and available.
The Automation Guide includes an Automation Guideline. This is the starting point for holistic automation and it contains a so called Phase Plan for the implementation.
SEQUENCE OF EVENTS
During the preparation, questions about the existing IT infrastructure are sent to the participating team leaders in the respective areas. It contains first ideas on frequently occurring tasks. Extracts from the ticket and monitoring systems are also helpful. The team leaders should discuss their present procedures and tasks with their involved administrators beforehand. It is also necessary that the responsible persons are familiar with the processes. The query provides a framework for the subsequent interviews on site.
The technical interviews have a workshop nature and are quite interactive. They are used to provide an overview of the workflows and tasks of the individual employees based on existing and provided information. In addition, detailed information about individual requirements, processes, tools, interfaces and existing scripts are queried. Possible use cases will arise from those conversations.
EVALUATION AND PROCESSING
Provided data from the interviews will be evaluated and a first concept is about to be developed. Afterwards, the determined use cases are summarized in tabular form and an overview of the respective departments are generated. Among other issues, the manual steps as well as their number and frequency are noted. The use cases are later on specified, divided into categories and prioritized. In addition to the technical feasibility, the effort of its implementation is taken into account.
PRESENTATION OF RESULTS
A presentation of the results summarizes the sequence of the individual steps regarding the implementation. The ROI is also evident from the documentation and specification of the use cases as well as the cost calculation. The presentation is the basis for the follow-up phase.
WITH THE CUSTOMER
During this phase, the priorities and use cases are adjusted and modified together with the customer. Derived from the obtained data, a technical and economic recommendation will be proposed, regarding the implementation with respect to priorities and categories. The customer ultimately decides which use cases should be implemented and in which order. Consequently a final Automation Guideline will then be prepared.
The final step of the Automation Guide is the actual project. FLOWSTER Solutions supports the planning, specification, implementation and quality assurance processes of the individual IT automation project with experienced consultants and certified partners.
The FLOWSTER Automation Guide formed the basis within the scope of an IT automation project of Würth Elektronik eiSos GmbH & Co. KG in order to identify potential automats and thus to promote the holistic automation of IT infrastructure processes.
Joachim Süpple (Head of IT) and Denis Schlumpberger (Team Leader IT-Backoffice Systems) explain how they have implemented holistic concepts and methods for IT automation in their own company.